FAQ

Yes! The absolute fastest way to reach us and get an answer to this question is by reaching out through the contact page, or you can click here to schedule a consultation.

Dig Counseling offers both in-person and teletherapy sessions. All sessions are by appointment only.

Monday — 10 am – 7 pm
Tuesday — 10 am – 5 pm
Wednesday — 10 am – 7 pm
Thursday — 10 am – 5pm
Fridays - 10 am - 5pm

Each counselor keeps different hours. Contact the counselor directly for more information. 

We are closed on weekends.

Additional closings may occur on or around Memorial Day, Juneteenth, July 4, Labor Day, Thanksgiving, December holidays, and periodically for personal vacations or appointments.

A typical therapy session is 45-55 minutes long depending on goals and your counselor’s availability.

We can meet with you as often as you would like to meet and as our schedule allows. Most clients opt for once a week or once every two weeks.

We require a minimum of 24-hours’ notice if you are not going to be able to make it to a session for any reason. Otherwise, you will be charged the full fee of the scheduled session.

This policy is not intended as a punishment. It is, in fact, intended to protect our time and income. Since this is the way that we make a living and/or provide for our families, we need to make sure that our time can generate the income we need. When you complete the intake paperwork, you sign an acknowledgement that indicates you understand this policy.

No, we are not doctors. We do not prescribe medication and neither of us hold degrees that would indicate the title of Doctor. You are welcome to call us by our first names.

We see children and adults (18+) with a variety of concerns for including anxiety, depression, ADHD, grief, OCD, trauma, relationship concerns, separation and divorce, and many more.

Several of our clients are part of the LGBTQ+ community and we consider ourselves your allies. We don’t pretend to know everything about anyone’s experience of the world and will always do our best to understand you so that we can be as helpful as possible.

The first thing that happens is that we will listen as you tell your story. Your story and present concerns are the foundation for our work together. We will identify your goals and begin to work on the most immediate needs. We use several different approaches and will be happy to tell you about thoughts and theories of what is happening for you as well as offer some tools and practices to incorporate in order to improve your life satisfaction.

We do not bring any specific religious perspective into our work as therapists. At the same time, we are not anti-religious. We see value in the belief systems of others as they create a sense of hope and meaning. We will be happy to help you incorporate your value system into the work we do together. Feel free to ask more specific questions during your consultation or first session with your therapist.

Our main approaches include psychodynamic therapy, aspects of psychoanalysis, person centered therapy, Cognitive-Behavioral Therapy (CBT), Acceptance and Commitment Therapy (ACT), aspects of Internal Family Systems (IFS), and Eye Movement Desensitization and Reprocessing (EMDR). The approach we use largely depends on your presenting need.

Sometimes, we might show you something that we want you to try outside of our time together or suggest an app to incorporate. 

Of course, what you do outside of our sessions is up to you. The more of those kinds of things you try, the more we will learn how and if they help you. From there, we can hone in on the practices that work best for you.

Insurance companies require a diagnosis in order for you to get reimbursement. So, if you are making insurance claims, then the answer is yes, you will receive a diagnosis. We are always happy to discuss what the diagnosis is before you submit it to your insurance.

We can make no promises one way or the other about whether you’ll shed a tear or two. We hope to help you explore the full range of feelings related to your concerns. Part of the way we will help you to engage emotions is by creating a safe space for you to explore difficult feelings. Sometimes that means you might cry. Other times, we might laugh together (often we hope). Both happen, and both have their purpose in our work.

We find that the people who work hardest tend to both cry and laugh throughout our work together. Vulnerability is an important aspect of the counseling process. The most successful clients embrace it early on in our work.

This is a safe space and we want you to be able to express yourself. While yelling may accomplish that, we appreciate a fair warning if that’s what you feel you need to do so we can help you either express yourself in other ways or find a better space to experience the emotion if possible. There are also other sessions going on in the building and we do not want to disturb the work of others or cause others to feel concern for what is happening if we can help it.  

Hell yes. From our perspective, even profanity serves a purpose of expression. You will also notice that we may use profanity at times without apology. It is not our intent to offend individuals who do not appreciate a good profanity filled rant. However, if you’re highly offended by words our culture deems to be bad, we probably won’t get along very well. These are just words that are used to express a feeling.

Fuck yes. It’s just another word.

There seems to be a sense of mystery about what therapists do between sessions. Generally, the list of things we try to do is fairly short albeit sometimes complicated. So allow us to demystify it for you:

1. Take notes about what just happened in our last session. This allows us to remember where our work is going for the next appointment.
2. Check notes about the next person we are going to see and preparing whatever work we are going to be doing together.
3. Take deep breaths and recenter ourselves. We are people too and sometimes this work can be rather intense. A moment to breath can be helpful especially if you are well practiced at it.
4. Less interesting things like grabbing a cup of coffee, a snack, or running to the bathroom may also get squeezed into that time.

There is a Facebook page for Dig Counseling Services that is not very frequently maintained. The same is true of Aaron’s Instagram and Twitter – his handle for both is @aaronjboggslpc. You are welcome to follow those professional profiles and cross your fingers that there will update them someday. 🙂

As a professional boundary, we will not connect with you on our personal social media accounts or professional accounts that divulge personal information. This is to maintain the confidentiality of your information and protect our loved ones and personal life as well.

Aaron is a child of the 90’s grunge era and listens to anything Chris Cornell created. He also listens to metal, indie, jazz, folk and bluegrass. He is a musician and you will see various musical instruments come in and out of the office from time to time. His current musical obsession is with a band from Mexico called The Warning. 

Rachel listens to just about everything. Alternative rock, 90’s and early 2000’s hip-hop, folk, country, you name it. Classic rock, however, holds a special place in her heart. And speaking of Heart, that’s one of her favorite bands!

If you suggest some music to either of us, we will probably check it out at some point.

Yes, lots! And we’re sure it will come up in our sessions. Shows can be very helpful metaphors for clients. Chances are we’re watching the same things you’re watching!